Legal

    Hiweb Privacy Notice

    This Privacy Notice is issued in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties. Its purpose is to inform the data subject how Hiweb Marketing collects, uses, and protects personal data.

    Last updated: October 1, 2026

    1. Identity and address of the controller

    Hiweb Marketing (“Hiweb”) is responsible for the processing of personal data collected through the website hiwebmarketing.com, its forms, and its contact channels.

    Address
    Francisco de Montejo, Mérida, Yucatán, Mexico.

    2. Personal data collected

    Hiweb may collect the following personal data, depending on the contact channel and the service hired:

    Identification and contact data
    First name, last name, email address, phone number, and company name.
    Data related to the request
    Service of interest, industry, website, and the information the data subject shares in forms, emails, or messages.
    Billing data
    Legal name, tax ID (RFC), tax address, and tax regime, only when the data subject hires a service.
    Client portal access data
    Assigned username and credentials.
    Browsing data
    Technical information about use of the site, obtained through cookies and similar technologies, as explained in section 7.

    Hiweb does not collect sensitive personal data.

    3. Purposes of processing

    Purposes necessary for the relationship with the data subject

    These purposes do not require consent, because they are necessary to respond to the data subject’s request or to provide the hired service:

    • Respond to requests for information, a diagnostic, or a quote.
    • Prepare proposals and formalize the hiring of services.
    • Provide the hired services and follow up on each project.
    • Assign and manage access to the client portal.
    • Issue invoices and meet tax and legal obligations.

    Purposes that require consent

    The following purposes are not necessary for the relationship with the data subject, so they require consent:

    • Show Hiweb advertising on other platforms, such as Facebook and Instagram, based on the data subject’s visit to the site.
    • Invite the data subject to surveys or service evaluations.

    The data subject may refuse these purposes at any time by emailing admin@hiwebmarketing.com with the subject “I do not wish to receive communications.” The data subject may also limit personalized advertising from the browser settings or from the Meta account settings.

    This refusal does not affect the handling of the request or the provision of the hired services.

    4. Processors and providers

    To fulfill the purposes described, Hiweb may rely on providers that process personal data on its behalf, such as web hosting services, customer relationship management (CRM) systems, email tools, and invoicing services.

    These providers may use the data only to provide the service Hiweb asks of them, and they are required to keep it confidential.

    Hiweb does not sell or rent personal data to third parties.

    5. ARCO rights and withdrawal of consent

    The data subject has the right to:

    Access
    Know what personal data Hiweb holds and how it uses it.
    Rectification
    Ask for data to be corrected if it is inaccurate or incomplete.
    Cancellation
    Ask for data to be deleted from Hiweb’s records.
    Opposition
    Object to the use of data for specific purposes.

    The data subject may also withdraw consent given for the processing of their data.

    To exercise any of these rights, the data subject must send a request to admin@hiwebmarketing.com that includes:

    • Full name and a way to receive the response.
    • A document that proves identity or, where applicable, legal representation.
    • A clear description of the right to be exercised and of the data involved.

    Hiweb will respond to the request within the periods set by law, through the channel indicated by the data subject.

    6. Security measures

    Hiweb applies administrative, technical, and physical security measures to protect personal data against damage, loss, alteration, destruction, or unauthorized use.

    Access to the data is limited to the staff and providers who need it to fulfill the purposes of this Notice.

    7. Cookies and tracking technologies

    The site uses cookies and similar technologies to analyze how it is used, measure the performance of its pages and campaigns, and show relevant advertising.

    The tools the site uses are:

    Google Analytics
    Measures how the site is browsed, which pages are visited, and how long visitors stay.
    Google Tag Manager
    Manages the site’s measurement tags.
    Meta Pixel
    Measures visits and actions on the site, and allows Hiweb ads to be shown on Facebook and Instagram to people who visited it.

    These tools may collect data such as browser type, device, pages visited, and time spent browsing.

    The data subject can turn cookies off in the browser settings. Some site features may not work correctly if they do.

    8. Changes to the Privacy Notice

    Hiweb may change this Privacy Notice to comply with legal changes or with new service needs. The current version will always be published on this page, with its last-updated date.

    9. Competent authority

    If the data subject believes their right to the protection of personal data has been violated, they may go to the Secretaría Anticorrupción y Buen Gobierno, the competent authority in this matter.

    10. Contact

    For any question about this Privacy Notice, the data subject may write to admin@hiwebmarketing.com or call 999 560 2388.