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    CRM Implementation Services

    We implement your CRM and automate lead follow-up, from the first form to the closed sale. Your team knows who to call, when and what to say, without relying on anyone’s memory.

    The service

    CRM and sales automation for your sales team

    A CRM only works if your team uses it. We configure it around the way your team actually sells.

    • CRM consulting and implementation

      We choose and set up the CRM that fits your sales process, with the fields, stages and reports your team needs.

    • Automation workflows

      Workflows that send emails, WhatsApp messages and tasks when a prospect takes action. Fewer repetitive tasks and fewer forgotten leads.

    • Training and support

      We train your team with a clear follow-up protocol, so the CRM is used every day, well beyond the first month.

    How it gets done

    How we implement your CRM and automation

    Process first, software second. This is how we organize your sales follow-up.

    Your real sales process

    We map how a lead comes in, who handles it and where it gets lost between the form and the sale. Then we automate the steps that depend on someone remembering.

    Team analyzing digital metrics and reports on screens to optimize marketing strategies, automation, and business growth through data Hiweb.

    Your real sales process

    We map how a lead comes in, who handles it and where it gets lost between the form and the sale. Then we automate the steps that depend on someone remembering.

    Team analyzing digital metrics and reports on screens to optimize marketing strategies, automation, and business growth through data Hiweb.

    Stages that move on their own

    Alerts, assignments, tasks and messages triggered when a prospect fills out a form, opens an email or stops replying.

    Executive team holding a business meeting with documents and technology to develop result-driven digital strategies Hiweb.

    Everything connected

    Fields, pipelines and reports in your CRM, integrated with your website, your Google Ads and Meta Ads campaigns, your forms and WhatsApp.

    Professional reviewing digital charts and reports on a computer to analyze performance and improve business strategies Hiweb.

    Who does what with each lead

    A follow-up protocol for your sales team: who responds, how fast and what happens if the lead does not answer.

    Professionals collaborating in a business meeting with growth charts and strategic analysis to strengthen digital and commercial processes Hiweb.
    CRM interface on a computer displaying customer management, automation, and data analysis tools to improve business relationships Hiweb.
    CRM

    No lead gets stuck in the inbox.

    Pipelines and workflows that alert, assign and trigger the next step. Your team works from a clear queue every day.

    Book a diagnostic

    Why choose Hiweb as your CRM consultant?

    A partner who understands sales as well as software.

    Book a diagnostic
    • 20+

      brands in Mexico and abroad

    • 6+

      years of experience

    Integration between lead capture and sales.

    We connect your marketing campaigns so inbound leads enter your CRM automatically with full source attribution.

    User onboarding and adoption support.

    We provide practical user training and ongoing support to ensure your sales team adopts and leverages the system seamlessly.

    Automated sales alerts.

    We program automated WhatsApp or email alerts to notify your sales reps the moment a high-priority prospect submits an inquiry.

    Pipeline and conversion visibility.

    We build custom dashboards tracking incoming leads, response times, deal stages, and closed sales across your organization.

    Database hygiene and organization.

    We maintain automated rules to identify duplicate contacts, validate emails, and segment your database cleanly by industry or account tier.

    Custom workflow integrations.

    We build custom integrations connecting your CRM, web forms, messaging platforms, and internal databases to match your workflow.

    The service

    What our CRM implementation services include

    We organize your sales process so no lead gets lost and you know which campaign brings customers. Scope and pricing are defined with you.

    • What you get

      • Review of your sales process
      • CRM implementation and setup
      • Automated follow-up workflows
      • Training and support for your team
    • A good fit if

      • Leads get lost between WhatsApp, email and spreadsheets
      • You do not know which campaign brings customers
      • Your sales team is growing
    • What shapes the quote

      • The CRM you choose
      • Team size
      • Integrations and number of workflows (the license is paid separately to the vendor)

    Pair it with Google Ads and Meta Ads to see which campaign brings customers, and with web development so every form goes straight into your CRM.

    Industries

    CRM by industry

    Every industry sells differently. Here is what changes in your CRM.

    • Manufacturing

      Long quotes and several people approving the purchase.

      1. 01Follow-up by quote stage
      2. 02Distributors organized in one place
      3. 03Reminders so no proposal goes cold
      View industry
    • Healthcare

    • Real estate

    • Travel and hospitality

    • Restaurants

    • Software (SaaS)

    • Professional services

    • Automotive

    How we work

    How we work: our CRM implementation process

    From diagnostic to a system your team actually uses every day.

    1. Process diagnostic

      We map how your leads come in, get nurtured and close today.

    2. Selection and implementation

      We choose and set up the CRM, with integrations to your website, campaigns and forms.

    3. Automation

      Emails, WhatsApp messages and tasks are triggered by each prospect’s behavior.

    4. Training

      Your sales team runs the system with a clear follow-up protocol.

    5. Optimization

      We refine workflows and reports with real funnel data.

    FAQ

    CRM implementation FAQ

    A CRM is a system that keeps all your prospect and customer information in one place: contact details, conversations, quotes and buying stage. It helps your team follow up with every lead on time and shows how many sales are in the pipeline.

    Next step

    How many leads are you losing between the form and the sale?

    Tell us how a lead reaches your team today. We show you where it gets lost and what to automate first.

    Book your audit